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Avaya

The meaning of «avaya»

Avaya (/əˈvaɪ.ə/) is an American multinational technology company headquartered in Durham, North Carolina,[4] that specializes in business communications, specifically unified communications (UC), contact center (CC), and services.[5][6][7] Serving organizations at 220,000 customer locations worldwide, Avaya is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration. The company had FY19 revenues of $2.89 billion, 83% of which was attributed to software and services.[8]

In 1995, Lucent Technologies was spun off from AT&T, and Lucent spun off units of its own in an attempt to restructure its struggling operations.[7]

Avaya was then spun off from Lucent as its own company in 2000 (Lucent would merge with Alcatel SA in 2006, becoming Alcatel-Lucent, in turn being purchased by Nokia in 2016). It remained a public company from 2000 to 2007, when it was purchased by private equity firms.

In 2001, Avaya Interaction Center - software for customer relationship management - was released, enabling businesses to draw multi-platform call centers to multimedia, multi-site contact centers. A proposed "converged communications" road map focused on the role that applications would play in making communications improve business performance.

On December 15, 2017, it once again became a public company, trading under the stock ticker AVYA.[1]

In August 2020, Avaya announced Simon Vatcher 's appointment as Managing Director for Australia and New Zealand as the company seeks to drive long-term digital strategies and accelerate operational recovery for regional organizations and businesses.[9]

In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion[10][11] and the company was delisted from the New York Stock Exchange.[12] The following year, Avaya Speech to Text (enabling voicemail messages to be read on mobile devices or computers) and Avaya Unified Communications (focusing on role-based communications for teleworkers, home agents, small-business mobile workers, branch-office integration, retail stores and branch banking) were introduced, and Kevin Kennedy became the company's CEO and president.[13]

In 2009, the Avaya Aura for integrated communications was introduced, and in December the company acquired Nortel's Enterprise assets for $900 million.[14] The following year, Avaya was the converged-network equipment supplier for the 2010 Winter Olympics and Paralympics, and Avaya Aura Contact Center was introduced. In June 2011, Avaya filed an application with the U.S. Securities and Exchange Commission to raise up to $1 billion in an initial public offering.[15] On October 4, 2011, the company reported that it was acquiring Sipera Systems for its session border controller (SBC) and unified communications security applications.[16][17] On October 19, 2011, it was reported that Avaya would buy Aurix.[18] Shareholders approved the acquisition of Radvision for about $230 million on April 30, 2012,[19][20] and the deal closed in June.[21]

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